Policies

POLICY - Lost Billing Password Login Information

LOST BILLING PASSWORD LOGIN INFORMATION
If you have lost your billing password, you should request to have it sent to you.
It will be sent to the CONTACT BILLING E-MAIL ADDRESS in our billing database.
GO HERE to have the info sent to you.

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If the CONTACT BILLING E-MAIL ADDRESS is outdated or incorrect, etc...

Here is what we can do:
1. We can reset the CONTACT BILLING E-MAIL ADDRESS to an @yourdomain.com email address.
2. We can reset the CONTACT BILLING E-MAIL ADDRESS to the email address listed on the LAST PAYMENT that was made on the account.
GO HERE to REQUEST this via Tech Support Email request.

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If neither of these will work, you need to try one of the following:
1. You can FAX us verification proof of your ownership of the domain or web hosting account to +44 20 7681 1505  ACCEPTABLE forms of verification proof are:
A. Articles Of Incorporation.
B. Business License.
C. Proof of Trademark.
D. Copy of UTILITY bill MATCHING the web hosting account or domain registration ADDRESS.

INCLUDED ON THIS FAX MUST BE THE FOLLOWING (FAXES MISSING INFORMATION WILL SIMPLY BE DISCARDED WITHOUT RESPONSE):
1. DOMAIN NAME in question:
2. VALID E-Mail Address where we can send your LOGIN info to:
3. PHONE Number where we can reach you if we have a question:
4. FULL description of the form of verification proof you have provided:
5. Your Signature and Date.

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IF NONE of the above will work, you need to pay a $150 OWNER INVESTIGATION FEE.
This can be paid via the ADD-ONS page, under MISC PAYMENT.
GO HERE to order this. REMEMBER, use MISC. Charge at bottom of page.

If you order this, we will assign an admin to work with you to establish ownership of your domain and help you investigate further into this matter.